SEATTLE — Amazon’s cloud computing service, Amazon Web Services (AWS), reported a major outage on Monday that caused widespread disruption to online activity worldwide, though the company later confirmed that recovery was underway.
The first signs of trouble emerged at approximately 2:11 a.m. Central Time (CT), when Amazon Web Services reported on its Health Dashboard that it was “investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region.” Later, the company reported “significant error rates” and stated that engineers were “actively working” on the problem.
The outage, which affected the crucial US-EAST-1 region, impacted numerous global services that rely on AWS, a remote computing platform used by governments, universities, and many of the world’s biggest businesses and organizations.
Reports on DownDetector, a website that tracks online outages, showed users experiencing issues with popular services, including Snapchat, Roblox, Fortnite, the online broker Robinhood, and the McDonald’s app. Cryptocurrency exchange Coinbase and the messaging app Signal also confirmed on X (formerly Twitter) that they were experiencing issues related to the AWS disruption.
By around 5 a.m. CT, the company announced that it was “seeing recovery across most of the affected services.” AWS further confirmed that “global services and features that rely on US-EAST-1 have also recovered,” though it added that it was still working on a “full resolution.”
By approximately 5:30 a.m. CT, Amazon Web Services stated that “most AWS Service operations are succeeding normally now.”
