Home, Kan. – Blue Valley Tele-Communications (BVTC) announced its plans to upgrade infrastructure and services for cable and internet customers in Frankfort, Hanover, Marysville, Washington, and Waterville. The upgrade will move its antiquated analog technology to an encrypted digital platform. The work is scheduled to begin in early Spring.
BVTC’s Interim CEO, Candace Wright, said, “We’re going to upgrade our network to make it fully digital – fully encrypted. This means all of our customers will see a dramatic improvement in their quality of television service; a clearer picture and better sound.”
Operations Manager, John Smith, explains the upgrade will not only mean better picture and sound quality, it also will allow customers to access several high definition (HD) channels and grant faster internet speeds. “Customers subscribed to our Skinny and Basic packages will receive over 50 additional channels as well as an interactive guide,” added Smith.
The upgrade comes at a time when broadband utilization is nearing an all-time high. Smith explained, “The digital transition is imperative as the demand for more broadband grows. Analog channels consume an incredible amount of space which causes congestion on our broadband pipes. In fact, data shows one analog channel consumes as much space as two HD digital channels.”
The upgrade will require a few changes for customers. For instance, each television will now need a digital box. Therefore, customers who have received cable service by plugging it directly into their TV will need to obtain a Digital Television Adapter (DTA) from BVTC. Without this device, the television signal will be scrambled and unviewable. Customers who already have an HD/DVR on their TV will not need a DTA.
“We understand sometimes upgrades to services, while necessary for progress and improved technology, can cause temporary inconveniences to customers,” said Wright. “That’s one of the biggest reasons we are going to run specials for our current customers; to help our subscribers not only with the transition but also to get acclimated to any additional costs they may incur,” said Wright.
Customers will be receiving individual letters in the mail, over the next few months, explaining the process. Wright encourages customers to pay special attention to these. “If you get an envelope with BVTC on the outside, please take a moment to read the contents. These letters will contain special instructions and valuable information.” Customers with any questions are encouraged to call customer service at 877-876-1228 or stop by the local office in Home.